Privacy Policy

Your privacy respected

Panache Flowers is aware of your concerns about how your personal information is collected and used. We will always handle personal information securely and carefully. We will comply with all relevant Australian Privacy Laws and our staffs are aware of these obligations.

What personal information do we collect? And why?

So we can provide a service to you, we collect information such as your name, address telephone number or email address. 

Panache Flowers takes measure to ensure that your information is protected from unauthorized access, loss, misuse or disclosure. We also take measure to destroy this information when it is no longer required. 

We do not use your information for purposes unrelated to the service we provide.

 

Access

If you require access to your personal information please e-mail your request to panache@panacheflowers.com.au or contact our customer service department on 1800 804 696. 

 

Security

We take extreme care to store your personal information securely, because we want you to feel confident in dealing with us on the Internet. 

Only specific employees in our customer service and Information Technology area have access to our customers' personal information and only under strict controls.

Our E-commerce sites uses a process called Secure Socket Layer technology, with a standard 128 bit encryption. SSL locks all your payment information in an encrypted envelope. Your credit card numbered is stored by the National Australia Bank "NSIPS" system until the order process has been finalized, after which time it is deleted from the system. 

Therefore you must enter your credit card number each time you choose an online order for each new order. 

Please click here for more information on NAB Credit Card Security.

 

More Information

Privacy Laws and National Provacy Principles Information is available from the Federal Privacy Commissioner at www.privacy.gov.au

Panache only offers flowers and flower arrangements of the highest quality. That's why their reputation is second to none. Each arrangement is carefully designed to meet the needs of each customer, which means it's even more personal and specific. 

Of course there are lots of reasons to give flowers. Birthdays, anniversaries or just to say "I love you". There are also the annual events like Mother's Day, Valentine's Day and Christmas. Panache has just the right flowers for all of these occasions, specially designed for you.

For those who want something extra, there are a range of gift items also available. Choose from gourmet baskets, hampers, soft toys and balloons. They're a great gift item on their own or with your fine flowers from Panache.